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The Daily Wildcat

The Daily Wildcat

 

    Survey to inform new 24-hour OSCR help desk

    Brian Butler, a computer sciences freshman and OSCR employee, helps pre-business freshman Amanda Bustamante sort out some errors on her computer at the OSCR Underground yesterday afternoon.
    Brian Butler, a computer sciences freshman and OSCR employee, helps pre-business freshman Amanda Bustamante sort out some errors on her computer at the OSCR Underground yesterday afternoon.

    The Office of Student Computer Resources is asking students to complete a free online survey meant to improve the services offered through a new 24-hour help desk this fall.

    The survey, available through April 11 on Student Link, consists of 14 questions addressing assistance with applications such as Adobe Dreamweaver and Apple’s iLife and issues including software upgrading.

    OSCR provides free repair and technical assistance to students in person, as well as step-by-step instruction guides on its Web site.

    Currently, students can either make appointments to meet with a technician or can walk in.

    OSCR’s Manuel T. Pacheco Integrated Learning Center location, in room 136, is open from 7:30 a.m. to 8 p.m. Hours for support in the office’s 10 on-campus computer labs vary but generally do not begin earlier than 8 a.m. or later than midnight.

    Students said they liked the idea of getting free computer assistance around the clock.

    “”I think it’s great (the) UA offers this service free of charge to students.

    If my computer ever has problems, I would take it to them right away,”” said Victoria Fregoso, a journalism junior. “”It would save me money. If I took it to the Geek Squad, I would have to dish up cash I didn’t have at that moment.””

    “”I would definitely take it to UA instead of a place that would charge me,”” said Leticia Qlguin, an education senior. “”Besides, students pay so much for tuition and books – having this free service is the least UA can do.””

    Following the survey period, two participating students will be chosen at random to receive an iPod Nano.

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